At Gemology, your satisfaction is our top priority.
100% satisfaction guarantee or your money enforceable in accordance with its terms as detailed below and applicable on the purchase of a wide selection of products (see below).
How it works
When placing your order, select the « TEST ME » option and you will receive a sample of the purchased product
You have 14 days to test the sample , to take the final decision and to contact us if you decide to return the product
Because everyone has the right to change their minds' and it's free!
In case of return, you have up to 14 days after your refund demand to return the product.
The terms and conditions of return
To be eligible for a return and refund, the following conditions must be met:
- You have not opened your product (you can only test the sample received with your order).
- You will send back your product in its original intact case.
- You have ordered your product less than 14 days ago
- Items returned incomplete, damaged, or soiled by the customer will not be accepted.
- You will get a refund of the full purchase price of the product, excluding shipping costs.
- We will take care of the return shipping costs.
How to return
my order?
It’s really quite simple to do, you just have to:
Send us a refund request, by e-mail, with your :
First et Last Name, the ordering number, the product reference and the reason of your return.
We will then submit you a prepaid return shipping label, you have just to print it.
Stick the return label we provide you to the top of the parcel. Do not cover the the barcode
Drop off your package at your local post office. The evidence of a deposit dated and signed by the responsible official will serve as proof of the date of submission.
And after that ?
As soon as we receive and accept the returned items, refunds will issue a refund to your credit card account used for the payment within 10 days.
We reeserve the right to decline a refund, incomplete, dirty or used return will not be refunded. Your item must be unused and in the same condition that you received it.
We will only accept returned products in their original box as received and unused.
If those conditions aren’t met, the refund will be refused.
Any question ?
For any additional information or questions concerning the progress of your refund, you can contact us
by email via our contact form, or by phone at 01 39 57 82 70 .
